The City of Cape Town intends to use the World Design Capital (WDC) for 2014, WDC opportunity to take a critical look at how well we employ design and design thinking in their city operations.
“What has emerged is that design thinking has been and is used very effectively in many projects and processes. During 2014, the administration will be showcasing about 70 projects that will demonstrate effective design thinking. But what we have discovered is that there are many more ways in which design thinking can be used to improve service delivery.” Grant Pascoe, Mayoral committee member for tourism, events and marketing.
It puts the end user right at the centre of all thinking. It is highly collaborative, which means that they consult broadly – users, experts, other interested parties – to inform their thinking. It follows a specific creative process that reflects the first two points and a process of developing and testing prototypes and improving them.